tonight i was in DC (involuntarily), and decided to check out some pizza joint noted for its vegan pizzas. ordered a marinara pizza with soy cheese and two toppings — artichokes, and onions. each topping was an extra $1.50, on an individual size pizza. no problem; i knew it going in.
[UPDATE: as a new vegan who generally avoids faux animal products and had never sought or eaten soy cheese before this incident, i assumed that experienced vegans touting it as vegan was enough. however, it turns out that most soy cheese is made using animal-derived casein.]
the pizza arrived with a marginally acceptable showing of artichokes, and what summed to a spare 3 or 4 small, thin slices of onion, generally concentrated on about 1/4 of the pizza. i immediately went to the front desk and asked for the manager. he followed me to the table, and i showed him the pizza, reminding him that they charge $1.50 per topping. did he feel that was an adequate appearance from the onion squad?
no, he said, offering to put more on. or he could remove the charge. i said i’d prefer he not charge me for it. i persisted though, as i sometimes do (ha!). as a manager, how did he feel about a pizza being sent out with a few thin rings of onion tossed onto one edge of the pizza, the rest basically left bare?
“well, it’s not ideal, of course, but i must also stand by my employees and say that they always do their best.” (more…)